Customer Service & Sales Agent

Remote

Full Time

Entry Level

Position Summary:

The Customer Service & Sales Agent will be responsible for upselling products and services to clients who call with issues on their safes. Representative will discover their needs and then recommend the appropriate products and services. The Call Center is open 24/7, 365 days a year and requires the Customer Service & Sales Representative to be available to work any assigned shift.

Duties and Responsibilities:

Handle inbound and outbound calls, upselling products and services to clients to ensure profitability
Resolve customer-related issues and concerns
Handle accounting and invoice-related issues
Ensure that client issues are handled appropriately the first time to avoid/minimize client call backs
Other duties as assigned

Skills and Requirements:

• Demonstrate PC proficiency in MS Office and web-based applications

• Ability to learn specialized software programs and navigate company databases

• Familiarity with standard office equipment

• Ability to type 40wpm

• Excellent oral and written communication skills with ability to present data efficiently

• Strong organizational and multi-tasking skills

• High level of attention to detail

• Possess an entrepreneurial spirit, have an upbeat and enthusiastic personality, and be a “people person”

• Display relationship-building skills

• Ability to be a team player

Experience and Education:

2-3 years of inbound sales experience, required
2-3 years of customer service experience, required
2 years of college coursework in business or other related field, preferred
High school diploma or equivalent

Physical Requirements:

Ability to sit or stand, and stay focused for long periods of time
Vision correctable to 20/20
Finger dexterity for keyboarding and computer usage

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Bancsource, FireKing, Sterling Bank Services, Mick's Vault Works, National Safe and Security* YesNo

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Customer Service & Sales Agent

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